Return & Refund Policy — Atelier Missor

1. Final Sale

Because each bronze piece is individually cast and finished, all sales are final. We do not accept returns or exchanges for reasons of personal preference once an order has been placed.

2. Damage in Transit

If your piece arrives damaged, contact us at contact@ateliermissor.com within 7 days of delivery, with photographs of the damage and the packaging. We will arrange a repair, replacement, or refund at our discretion.

3. Incorrect Item

If you receive a piece materially different from what you ordered, contact us within 7 days of delivery and we will arrange a correction at no cost to you.

4. International Orders — Duties & Taxes

For orders shipped outside the United States, shipping is collected at checkout; import duties and taxes are not collected by us and are payable by the Customer to the carrier or customs authority on delivery (delivered at place, or DAP). Duties, taxes, and fees paid on delivery are generally non-refundable. Where we issue a refund for an international order, the refund is limited to the price paid for the piece; shipping and any duties, taxes, or fees already paid are not refunded.

5. How to Reach Us

Email: contact@ateliermissor.com — please include your order number and photographs where relevant.